Billing Information

How Billing is Calculated

Compassionate Home Care Partners’ billing cycle is 14 days, beginning on Saturday at 12:01 a.m. and ending 14 days later on Friday at midnight. You will be invoiced every other Monday or about twice monthly. Depending on when your first day of service is your first invoice may have less than two weeks of service included.

Your caregiver will use our telephone-based time-keeping system to clock in and out. When they arrive at your home, they will call a toll-free number and enter their employee ID. The system matches their ID to your phone number and allows them to clock in. They will use the same method to clock out. The Telephone-based system rounds their time and your invoice to the nearest tenth of an hour. This time-keeping system is very accurate and eliminates the need and burden of signing paper time cards.

Our Payment Options

Compassionate Home Care Partners’ invoices are due upon receipt. For your convenience, we accept several payment options, including Visa, MasterCard, and Electronic Fund Transfer (EFT). If you choose EFT, the funds are transferred nine days after the invoice is mailed. This allows you an opportunity to review the invoice and notify us of any discrepancies before the funds are transferred. Of course, you may always pay by check or money order. All payments should be mailed to the Compassionate Home Care Partners Office – our caregivers are not authorized to accept payments.

Holiday Charges

Compassionate Home Care Partners observes standard holidays throughout the year. On these holidays, our rate of billing is double the normal charge. Although we typically have four scheduled holidays per year, we reserve the right to observe additional holidays from year to year. If a holiday falls on a regularly scheduled day, we will always call two weeks in advance to confirm you want coverage and remind you of the extra charge.

Our standard holidays are:

• Easter day
• Fourth of July
• Thanksgiving day
• Christmas day