Receiving quality in-home health care is a partnership. In that, you the family/client and person receiving the care has responsibilities to maintain before and throughout the duration care being provided.
Clients are responsible for:
- Providing complete information about matters relating to their health and abilities when it could influence the care they are receiving;
- Reporting any potential risks that might exist to the Caregiver such as the possibility that a client/family member might have a contagious illness or condition;
- Reporting unexpected changes in their condition, such as having suffered a mild stroke;
- Requesting information about anything they do not understand;
- Contacting the office with any concerns or problems regarding services;
- Following the Plan of Care and/or express any concerns they have about the Plan of Care
- Accepting the consequences, if the Plan of Care is not followed;
- Following the terms and conditions of the Service Agreement
- Notifying Compassionate Home Care Partners, in advance, of any changes to the work schedule;
- Notifying Compassionate Home Care Partners of any advanced directives they sign (e.g. a Do Not Resuscitate)
- Being considerate of property/equipment belonging to Compassionate Home Care Partners and/or the Caregiver; <
- Notifying Compassionate Home Care Partners of any changes being made to their contact information such as address or phone number;
- Advising Compassionate Home Care Partners of any changes made to their healthcare professionals (e.g. physician, physiotherapist, occupational therapist, dietician, registered nurse, etc.)
- Advising Compassionate Home Care Partners if they are not satisfied with the care or services being provided;
- Paying Compassionate Home Care Partners invoices according to agreed-upon rates and timeframes;
- Assuming financial responsibility for all materials, supplies, and equipment required for their care;
- Providing a safe environment for care and services to be provided;
- Giving reasonable notice, when possible, if service is going to be canceled;
- Keeping all weapons in the home away from the work area, preferably in a locked safe, during visits made by the Caregivers;
- Securing aggressive or menacing pets prior to the Caregiver entering the home;
- Providing a smoke-free environment when the Caregiver is present;
- Reviewing and signing the Employee Time Sheet upon completion of shift (if not utilizing Compassionate Home Care Partners’ Telephone-based timekeeping system);
- Treating Caregivers in a courteous and respectful manner;
- Ensuring caregivers are free from any actions that could be deemed to be abusive such as intimidation, physical, sexual, verbal, mental/ emotional, material, and/or financial abuse, etc.
Don’t let your questions go unanswered.
We are here to help.
Getting in touch with us is simple. Call us at (863) 271-7776 or fill the form below to learn more about in-home care, senior home care, and other services we offer to truly see why our families prefer us. Our professional and trustworthy staff is happy to explain our customizable in-home care options. We have dedicated staff available around the clock to meet all your home health care needs today!