Client’s Responsibilities

Receiving quality in-home health care is a partnership. In that, you the family/client and person receiving the care has responsibilities to maintain before and throughout the duration care being provided.

Clients are responsible for:

• Providing complete information about matters relating to their health and abilities when it could influence the care they are receiving;
• Reporting any potential risks that might exist to the Caregiver such as the possibility that a client/family member might have a contagious illness or condition;
• Reporting unexpected changes in their condition, such as having suffered a mild stroke;
• Requesting information about anything they do not understand;
• Contacting the office with any concerns or problems regarding services;
• Following the Plan of Care and/or express any concerns they have about the Plan of Care
• Accepting the consequences, if the Plan of Care is not followed;
• Following the terms and conditions of the Service Agreement
• Notifying Compassionate Home Care Partners, in advance, of any changes to the work schedule;
• Notifying Compassionate Home Care Partners of any advanced directives they sign (e.g. a Do Not Resuscitate)
• Being considerate of property/equipment belonging to Compassionate Home Care Partners and/or the Caregiver; <
• Notifying Compassionate Home Care Partners of any changes being made to their contact information such as address or phone number;
• Advising Compassionate Home Care Partners of any changes made to their healthcare professionals (e.g. physician, physiotherapist, occupational therapist, dietician, registered nurse, etc.)
• Advising Compassionate Home Care Partners if they are not satisfied with the care or services being provided;
• Paying Compassionate Home Care Partners invoices according to agreed-upon rates and timeframes;
• Assuming financial responsibility for all materials, supplies, and equipment required for their care;
• Providing a safe environment for care and services to be provided;
• Giving reasonable notice, when possible, if service is going to be canceled;
• Keeping all weapons in the home away from the work area, preferably in a locked safe, during visits made by the Caregivers;
• Securing aggressive or menacing pets prior to the Caregiver entering the home;
• Providing a smoke-free environment when the Caregiver is present;
• Reviewing and signing the Employee Time Sheet upon completion of shift (if not utilizing Compassionate Home Care Partners’ Telephone-based timekeeping system);
• Treating Caregivers in a courteous and respectful manner;
• Ensuring caregivers are free from any actions that could be deemed to be abusive such as intimidation, physical, sexual, verbal, mental/ emotional, material, and/or financial abuse, etc.